Rostering promises made but never delivered – Don’t let this happen to you

Posted on: January 7, 2014 | Categories: rostering StaffRosters Blog

At the end of last year I did not get a chance to write about an experience a recent customer shared with me after going live with our solution.

Prior to selecting Time & People as the preferred rostering supplier Applied & Decorative Painting had committed to another product including paying almost $1,000 to get the system up and running.

The issues Applied & Decorative Painting encountered after sign up with an incomplete solution included…

  • iPhone app promised at signup but not delivered
  • Integration with Xero promised but not completed
  • Could not roster staff into 2 jobs in one week

How can you possibly roster staff if you cannot roster an employee to do 2 jobs or actions in the same week, you should be able to include multiple jobs or departments in the same day!

Don’t let these issues become your issues, after several months of further promises Applied & Decorative Painting contacted Time & People, signed up for staff rosters and immediately removed all of the issues with the previous supplier.

Even today you will find many products not completed, partially completed or completed with many issues. Tell us about your existing issues today.

Book in a demonstration  and we will show you our iPhone app in action with an online live demonstration, you will also see further information about payroll integration from your rostering solution including Xero Payroll.

 


Complexities of 24 hour shift rosters

Posted on: December 19, 2013 | Categories: 12 hour shifts rostering scheduling StaffRosters Blog

Last week I was asked to complete a 6 week rotating roster, as we gathered the details from the customer it is interesting to see how different customers require different structures.

Based on the requirements the first thing we did was build a spreadsheet applying the maths behind each of the requirements ensuring the rules were being met.

This was for a 24 hour operation where each employee worked 12 hour shifts. Some of the criteria that had to be met included….
» Read the full article…


Rostering should be this easy

Posted on: December 19, 2013 | Categories: rostering scheduling StaffRosters Blog

We get asked a lot about rostering and scheduling, in the southern hemisphere we call it rostering, in the northern hemisphere it is called scheduling. Effectively customers are talking about allocating staff into sections or departments within the business for set periods of time that can often change from one day to the next.

The most common places for rostering or scheduling software is within companies that have high casual workforces, the retail industry and the hospitality industry for example.
» Read the full article…


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